9. Governing Law and Arbitration

PLEASE READ THE FOLLOWING PARAGRAPH CAREFULLY BECAUSE IT REQUIRES YOU TO ARBITRATE DISPUTES WITH US AND IT LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF.

9.1. You and XREX agree to arbitrate any dispute arising from these Terms or your use of the Services, except for disputes in which either party seeks equitable and other relief for the alleged unlawful use of copyrights, trademarks, trade names, logos, trade secrets, or patents. ARBITRATION PREVENTS YOU FROM SUING IN COURT OR FROM HAVING A JURY TRIAL. You and XREX agree to notify each other in writing of any dispute within thirty (30) days of when it arises.

9.2. Procedures Prior to Arbitration:

9.2.1. If you have any dispute with XREX regarding the Services, you agree to file a Formal Complaint before filing any arbitration claim so that XREX and you can solve the dispute effectively and efficiently. A Formal Complaint is filed when you send such notice to [e-mail] AND [e-mail] with the subject “Formal Complaint Process” including your full legal name and registered email at XREX. If you do not file a Formal Complaint or fail to provide complete information in your email before filing an arbitration claim or seeking equitable relief in an applicable court, XREX has the right to ask the arbitrator or the court to dismiss the filing unless and until you complete the Formal Complaint Process.

9.2.2. If any such dispute is not settled amicably within ninety (90) days after you file a Formal Complaint, the Parties agree that such dispute shall be referred to and finally resolved by arbitration on a confidential basis in Singapore in accordance with the Rules of the Singapore International Arbitration Centre (“SIAC Rules” and “SIAC” respectively). However, to the extent that the SIAC Rules are in conflict with the Terms, the Terms shall prevail.

9.2.3. The tribunal shall consist of one (1) arbitrator, to be appointed by the President of the SIAC. The language of the arbitration shall be English.

9.3. Governing law: Any dispute arising from this Agreement will be governed and construed by these Terms and the laws of Singapore, without giving effect to any conflict of laws principles that may provide for the application of the law of another jurisdiction. Whether the dispute is heard in arbitration or in court, you and XREX will not commence against the other a class action, class arbitration or representative action or proceeding.