XREX Anti-Money Laundering and Platform Rules
Last Updated: Sep 23, 2025 ｜Effective Date: Oct 23, 2025
XREX’s mission is to create a robust, user-friendly, and secure trading environment while complying with the Anti-Money Laundering and Counter-Terrorist Financing (AML/CFT) regulations of the Cayman Islands and other applicable jurisdictions, as well as international standards such as the FATF Recommendations. In pursuit of this mission, we have established these Rules to regulate your use of our platform (the “Platform”).
Anything not covered hereby shall be otherwise determined in the [XREX General Terms and Conditions].
1. Prohibited Activities
XREX firmly prohibits any direct or indirect involvement in illegal activities or any violation of these Rules (a “Violation”), including but not limited to fraud, gambling, money laundering, selling or lending accounts, and the use of dummy or impersonated accounts.
Upon detecting potentially suspicious or illegal activities, XREX will commence investigations and apply risk management measures in accordance with its internal procedures. Users shall cooperate with such investigations. Measures may include, without limitation, Enhanced Due Diligence (EDD), interviews, freezing of assets, and suspension of account privileges.
2. Reporting and Cooperation with Authorities
To effectively prevent and combat money laundering, fraud, terrorism financing, and other illegal activities, XREX will report potentially suspicious activities to competent authorities having lawful jurisdiction, and will cooperate with government agencies based on lawful requests. Such cooperation may include assisting in asset seizure, freezing, and the provision of necessary information.
3. Unfreezing Assets or Reinstating Account Privileges
If you require assistance with unfreezing assets or reinstating account privileges, please contact us via the customer support function in the XREX app or by email at [email protected].
Our staff may arrange an interview to clarify the circumstances of the case. Following a thorough review of the relevant evidence, XREX will determine whether assets should be refunded or remain frozen. To safeguard the rights of our users and ensure the smooth operation of the Platform, serving regular users will be XREX’s priority.
For users who have triggered our risk control or anti-money laundering mechanisms, the processing time may vary depending on the severity and complexity of the case. Subject to applicable laws, lawful court orders, or regulatory requirements, assets that are returned after being unfrozen will, in principle, be returned to the original account.
4. Settlement Agreement
Before the return of any unfrozen assets, XREX may require users to sign an electronic or written settlement agreement confirming that:
The user fully understands the Rules and the potential consequences of any violations; and
The user agrees to comply with the applicable terms and conditions.
5. Suspension and Costs
Based on XREX’s internal evaluation, a suspension may be lifted after considering the relevant risk level.
Users shall bear reasonable and direct costs or losses arising from their own violations, including costs associated with investigations, risk management measures, and subsequent processes.
6. Amendments
XREX reserves the right to change these Rules at any time. If you do not agree to the modified terms, please contact our Customer Support Team for assistance.
7. Governing Law and Dispute Resolution
These Rules shall be governed by and construed in accordance with the laws of the Cayman Islands.
Any dispute arising out of or in connection with these Rules shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) under the SIAC Rules, which are deemed to be incorporated by reference into this clause.
The seat of arbitration shall be Singapore.
The language of arbitration shall be English.
8. Language
These Rules are provided in English only, and the English version shall prevail in all respects.
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