XREX Taiwan Anti Money Laundering and Platform Rules

Last Updated: Sep 23, 2025 ｜Effective Date: Oct 23, 2025

XREX’s mission is to create a robust, user-friendly, and secure trading environment while adhering to the Money Laundering Control Act. In pursuit of this mission, we have established the XREX Anti-Money Laundering and Platform Rules (hereinafter referred to as "the Rules") to regulate your use of our platform (the "Platform").

Anything not covered hereby shall be otherwise determined in XREX Taiwan General Terms and Conditions.

1. XREX firmly prohibits any direct or indirect involvement in illegal activities or the violation of the Rules (the Violation), such as fraud, gambling, money laundering, selling or lending accounts, and the use of dummy accounts. In the event of detecting any potentially suspicious illegal activities, we will commence investigations and apply risk management measures in accordance with our internal procedures. The user should cooperate with such investigations. These investigations and risk management measures include a comprehensive approach, including Enhanced Due Diligence (EDD), interviews, freezing of assets, and suspension of account privileges, among other actions.

2. To effectively prevent and combat illegal activities such as money laundering, fraud, and terrorism financing, XREX will report potentially suspicious illegal activities to competent authorities and cooperate with government agencies, including but not limited to assisting in asset seizure, freezing, and providing necessary information, based on lawful requests.

3. If you need assistance with unfreezing assets or reinstating account privileges, please contact us via the customer support function in the XREX app or by email at [email protected] to facilitate further processing. Our staff will arrange an interview with you to clarify the circumstances of the case. Following a thorough review of the relevant evidence, the determination of whether assets should be refunded or continue freezing will be made. To safeguard the rights of our users and ensure the smooth operation of the platform, serving regular users will be XREX’s priority. For users who have triggered our risk control or anti-money laundering mechanisms, the processing time may vary based on the severity and complexity of the case. Subject to legal permissions, if the assets are to be returned after being unfrozen, they will, in principle, be returned to the original account.

4. Based on XREX’s internal evaluation, the suspension may be lifted considering the risk level. Users are responsible for all costs or losses incurred during investigations, risk management measures, and all subsequent processes.

5. XREX reserves the right to change the Rules at any time. If you do not agree to the modified terms, please contact our Customer Service Team for assistance.

6. Anything not covered hereby shall be otherwise determined in XREX Taiwan General Terms and Conditions.