> For the complete documentation index, see [llms.txt](https://info.xrex.io/xrex-general-terms-and-conditions/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://info.xrex.io/xrex-general-terms-and-conditions/xrex-taiwan-lian-ke-gu-fen-you-xian-gong-si/xrex-taiwan-user-legal-agreements/xrex-exchange-anti-money-laundering-and-platform-rules.md). # XREX Exchange Anti Money Laundering and Platform Rules To prevent illegal or abnormal activities from affecting users’ transaction security and normal use of services on the XREX Taiwan virtual asset trading platform (including[ https://xrex.io/tw/zh](https://xrex.io/tw/zh) and the XREX cryptocurrency exchange app, hereinafter referred to as the “Exchange” or “XREX Exchange”), and to comply with the Money Laundering Control Act, the Regulations Governing Anti-Money Laundering and Countering the Financing of Terrorism for Enterprises or Persons Providing Virtual Asset Services, and other applicable laws and regulations, XREX Inc. (i.e., 鏈科股份有限公司, hereinafter referred to as the “Company”) has established the XREX Exchange Anti-Money Laundering and Platform Rules (hereinafter referred to as the “Rules”). These Rules also support the Company’s risk control needs relating to anti-money laundering, countering the financing of terrorism, anti-fraud, industry joint-defense mechanisms, and prevention of other financial crimes, in order to provide a sound, convenient, and secure trading environment. 1. Prohibited Improper Use / Risk Control Measures\ The Company strictly prohibits any conduct directly or indirectly involving improper use, including but not limited to fraud, gambling, money laundering, account rental or lending, account operation on behalf of others, or dummy accounts. If any suspected illegal conduct is detected, or if the Company determines that there is abnormal account activity, the Company has the right to initiate investigations and risk control measures in accordance with its internal procedures, and users shall cooperate. Such investigations and risk control measures include but are not limited to enhanced identity verification, ongoing review (including periodic review and ad hoc review), requests to supplement or update information, requests to provide reasonable explanations regarding the nature and purpose of transactions or source of funds, enhanced due diligence (EDD), interviews, restrictions or suspension of deposits, withdrawals, or outbound transfers (including fiat currency and virtual assets), restrictions or suspension of all or part of trading functions, freezing of assets in the account, suspension or termination of account privileges, and refusal to establish or maintain a business relationship or provide services. 2. Circumstances Under Which Crime Prevention and Risk Control Measures May Be Taken\ If any of the following circumstances occurs, the Company may take one or more crime prevention and risk control measures. When the Company takes reasonable measures, except as otherwise provided by laws or regulations or where the Company has willful misconduct or gross negligence, the Company shall not be liable for damages arising from any delay, restriction, transaction failure, asset price fluctuation, or other disadvantage resulting therefrom: 1. To comply with laws and regulations, or lawful requests, notices, or dispositions from judicial, tax, or other government authorities. 2. During real-name verification or use of the Services, information provided by you or your related parties is incorrect, outdated, not updated, or incomplete. 3. The Company or a cooperating third-party institution discovers that you or your related parties are subject to economic sanctions, asset freezing measures, embargo lists, or other restrictive measures, or are identified, listed, or pursued by foreign governments or international anti-money laundering organizations as terrorists, terrorist groups, or other high-risk persons. 4. During ongoing review or where otherwise deemed necessary by the Company or a cooperating third-party institution, including but not limited to where you or your related parties are suspected of involvement in illegal activities, suspected money laundering, terrorism financing, fraud, or any illegal case reported by the media, the Company requires you to provide necessary information, beneficial ownership information, explanations regarding the nature and purpose of transactions, or explanations regarding the source of funds within fourteen (14) days after receipt of notice or within another period separately notified by the Company, and you or your related parties fail to provide such information within the required period or refuse to cooperate. 5. Your use of the Company’s services, user account, transactions, or source of funds involves or is suspected to involve violations of laws or other illegal matters, including but not limited to the Money Laundering Control Act, Counter-Terrorism Financing Act, Civil Code, Criminal Code, or administrative laws. 6. Based on anti-fraud and risk control needs, the Company considers it necessary to take enhanced identity verification, ongoing review, or other measures against you or your related parties, and may suspend deposits, withdrawals, or outbound transfers (including fiat currency and virtual assets), suspend all or part of trading functions, or refuse to establish or maintain a business relationship or provide services. 7. Where necessary to protect the rights, property, or personal safety of the Company, users of the Exchange, or the public, or to prevent the expansion of risks. 3. Content of Crime Prevention and Risk Control Measures\ To comply with laws and regulations, competent authority requirements, notices from judicial police authorities, the Company’s risk control needs, or the necessity of fraud prevention and joint-defense mechanisms, the Company may, to the extent reasonably necessary, take one or more of the following measures against you and/or your related parties, and may entrust cooperating third-party institutions to conduct identity verification, data matching, transaction monitoring, or other compliance and risk control operations, where applicable: 1. Require you to supplement, update, or re-verify identity information within a specified period, or to provide information and explanations required for review; 2. Refuse, temporarily or permanently restrict, suspend, or terminate all or part of the Services, such as restricting deposits or withdrawals (including fiat currency and virtual assets), restricting withdrawals, restricting transactions, restricting withdrawals of specific assets or to specific addresses, suspending part of the account functions, suspending all Services, or terminating the business relationship; 3. Suspend, restrict, or cancel relevant transactions or business relationships between you and the Company; 4. Restrict account functions or freeze assets in the user account; 5. Terminate the right to use the user account; 6. Take necessary measures and provide or disclose necessary information to the extent permitted by law in accordance with lawful instructions, notices, or requests from government authorities, judicial police authorities, or other authorized authorities; 7. Take other reasonable and necessary risk control measures, including but not limited to formulating or adjusting relevant policies or operating procedures; 8. Provide necessary information to competent authorities or institutions that may lawfully receive such information, including legally registered VASPs or relevant joint-defense mechanisms. 4. Asset Return, Account Settlement, and Handling of Special Return Cases\ If the Company decides to settle or return assets in your account, or if the matter involves asset unfreezing, restoration of account privileges, return of suspected fraud-related funds, return of victims’ assets, or other special return cases, unless otherwise instructed by laws, competent authorities, or judicial police authorities, or unless the Company adopts another handling method based on legal compliance, anti-money laundering, anti-fraud, risk control, or other reasonable and necessary considerations, the following principles shall apply: 4.1. Method of Return\ The Company may, depending on the circumstances of each case, return assets on the basis of “return in fiat currency as a principle” and “return in virtual assets as an exception,” and may require you to complete identity verification, account verification, wallet address verification, explanation of source of funds or transaction purpose, or other reasonably necessary procedures. 4.2. Return in Fiat Currency\ Where assets are returned in fiat currency, such funds shall in principle be returned to a bank account under your name that has been verified by the Company, or to the original remitting account, where applicable. If you request that the return be made to a third-party bank account, the Company may require you to provide a reasonable explanation, prove your relationship with such third party, and provide documents evidencing such third party’s consent to receive payment. The Company may also refuse to return funds to any account that is flagged, restricted, designated as suspicious, presents abnormal risks, or otherwise raises concerns relating to legal compliance, anti-money laundering, or anti-fraud matters based on the Company’s reasonable judgment. 4.3. Return in Virtual Assets\ Where assets are returned in virtual assets, you shall provide a receiving wallet address that is lawfully controlled by you and meets the Company’s requirements. The Company may require you to cooperate in completing reasonable address verification, control verification, or risk review procedures. If the Company is unable to reasonably confirm that the address is controlled by you, if there are concerns of illegality, or if there is a risk that the asset flow may become unclear, the Company may refuse to return assets by such method and require return in fiat currency or other handling. 4.4. Conversion and Settlement of Virtual Assets\ If there are remaining virtual assets in your account, the Company may, in order to complete settlement or return, convert such virtual assets into fiat currency in a reasonable manner and within a reasonable period before returning them. The conversion method, exchange rate basis, processing time, restrictions, or exceptions may be handled in accordance with the Company’s internal operating procedures, risk control requirements, market liquidity, or instructions from authorized authorities. 4.5. User Cooperation Obligations\ You shall provide necessary information or assistance as reasonably requested by the Company, including but not limited to completing identity verification, bank account verification, wallet address verification, supplementing or updating identity information, and providing the purpose of transactions, source of funds, source of assets, transaction background, or other reasonable explanations, to facilitate settlement, return, asset unfreezing, or restoration of account privileges. If you fail to cooperate, fail to provide information within the required period, or provide information that is materially false, incomplete, or unverifiable, the Company may delay, refuse, or suspend the return, asset unfreezing, or restoration of account privileges, or take other reasonable and necessary risk control measures. 4.6. One-Time Return Principle\ Unless otherwise provided by laws or regulations, instructed by competent authorities or judicial police authorities, or otherwise reasonably and necessarily considered by the Company, the Company shall in principle complete a one-time return and settlement of the account. After the return is completed, the Company may terminate its business relationship with you. 4.7. Legal Retention, Restriction, or Deposit with Court\ If the return or settlement involves legal compliance, risk control, suspicious transactions, abnormal accounts, notices from judicial police authorities, competent authority requirements, unclear ownership of rights, ongoing judicial proceedings, certain related parties not yet confirmed, suspected secondary fraud risk, or other circumstances in which assets may not be returned by law or are not suitable for direct return, the Company may retain, freeze, restrict, delay return, suspend return, or cooperate with judicial procedures. If the Company is unable to complete the return due to reasons attributable to you, including but not limited to your failure to provide a qualified bank account, failure to complete necessary verification, refusal to cooperate with procedures, or inability to provide an acceptable method of receipt, the Company may take appropriate handling measures in accordance with law, including but not limited to depositing the assets with a court. Any necessary expenses arising therefrom shall be borne by you. 4.8. Asset Unfreezing, Restoration of Account Privileges, and Special Return Cases\ If the matter involves asset unfreezing, restoration of account privileges, return of suspected fraud-related funds, return of victims’ assets, or other special return cases, you may contact the Company through the XREX App customer support function or by email at to facilitate subsequent handling. The Company may, depending on the circumstances of the case, arrange an interview with you, require supplementary information, or require reasonable explanations, and may determine whether to lift restrictions, restore account privileges, terminate the business relationship, conduct settlement, return assets, identify the recipient of return, determine the order of return, return amount, return method, or take other necessary measures based on relevant evidence, legal requirements, notices or instructions from competent authorities or judicial police authorities, transaction records, self-regulatory rules of the industry association, necessary inquiries involved in industry joint-defense mechanisms, risk control results, or other reasonable grounds. To protect users’ rights and maintain the normal operation of XREX Exchange, the Company will prioritize service to normal users. For users who trigger the Company’s risk control mechanisms, the processing time will vary depending on the circumstances of the case, risk level, completeness of information, whether competent authority or judicial police authority procedures are involved, and the complexity of the case. 5. Controls for Failure to Cooperate with Ongoing Review, Settlement Window, and Mandatory Settlement 5.1. To comply with laws and competent authority requirements, and to meet the Company’s needs for anti-money laundering, anti-fraud, and risk control, the Company may, from time to time or periodically, require you to cooperate in completing ongoing review for existing users, including but not limited to supplementing or updating identity information, re-verification, and providing necessary documents or reasonable explanations (hereinafter referred to as “Ongoing Review”). 5.2. The Company may first notify users in a reasonable manner, including but not limited to App notifications, email, SMS, or other available contact methods, to complete the Ongoing Review within a specified period. If a user still fails to cooperate or complete the Ongoing Review after the period expires, the Company may take one or more of the following measures: 1. Restrict or suspend deposits and withdrawals, including fiat currency and virtual assets; 2. Restrict or suspend trading functions, including full suspension or restrictions on opening new positions; 3. Temporarily suspend or terminate the business relationship, or take other reasonable and necessary risk control measures. 5.3. The Company may decide to terminate the business relationship or dispose of assets because you fail to cooperate in completing the Ongoing Review. Accordingly, the Company may separately notify you to independently settle your positions and/or submit withdrawal applications within a period designated by the Company (hereinafter referred to as the “Settlement Process”). 5.4. If you still fail to cooperate or complete settlement during the Settlement Process, the Company may, to the extent not prohibited by law, at the timing, by the method, and at the fair market rate reasonably determined by the Company, mandatorily settle, convert, dispose of, or convert the assets in your account into New Taiwan Dollars and return the proceeds to a bank account in your own name, the original remitting account, where applicable, or otherwise take appropriate handling measures in accordance with law. Any related costs, fees, on-chain fees, foreign exchange costs, or other necessary expenses arising therefrom shall be borne by you. You understand and agree that the Company has no obligation to guarantee the best price, lowest cost, or optimal timing for any mandatory settlement. 6. Reporting\ With respect to suspected illegal conduct or abnormal account activity, the Company will report, notify, file complaints with, or cooperate in investigations by the competent authorities in accordance with applicable laws and regulations. The Company may also, based on notices or lawful requests from competent authorities or judicial police authorities, or necessary inquiries involved in industry joint-defense mechanisms under relevant rules, provide necessary information or take necessary measures to the extent permitted by law, including but not limited to assisting with seizure, freezing, or provision of necessary information, in order to prevent money laundering, fraud, terrorism financing, and other illegal activities. 7. Costs and Losses\ Any relevant costs or losses incurred by users due to investigations, risk control measures, asset unfreezing, restoration of account privileges, settlement, return, or other subsequent procedures shall, to the extent permitted by law, in principle be borne by the users themselves, especially where such costs or losses arise from a user’s failure to cooperate with investigations or risk control measures, failure to provide information within the required period, or provision of information that is false, incomplete, or unverifiable. 8. Amendments\ The Company reserves the right to amend these Rules in accordance with applicable laws and regulations and actual operational needs. If a user does not agree to the amended content of these Rules, please contact the Company’s customer service personnel so that they may assist with subsequent handling and protect your rights and interests. 9. Matters Not Covered\ xAny matters not covered by these Rules shall be fairly resolved in accordance with applicable laws and regulations, the [XREX Exchange General Terms and Conditions](https://info.xrex.io/xrex-general-terms-and-conditions/xrex-taiwan-lian-ke-gu-fen-you-xian-gong-si/xrex-taiwan-user-legal-agreements/xrex-taiwan-general-terms-and-conditions)., and the principle of good faith.