XREX Taiwan 洗錢防制暨平台使用管理辦法
最後更新日：2025.09.23 ｜生效日：2025.10.23
為防制不法或異常行為影響本公司使用者之交易安全、各項服務之正常使用，暨遵循 《洗錢防制法》 及 《虛擬通貨平台及交易業務事業防制洗錢及打擊資恐辦法》 等相關規範，鏈科股份有限公司（下稱 「本公司」 ）特制定 《XREX 洗錢防制暨平台使用管理辦法》（下稱 「本辦法」 ），以期提供健全、便利、安心的交易環境。
本公司嚴禁任何直接或間接涉及不當使用之行為，包含但不限於詐欺、博弈、洗錢、帳戶租借、代操作、人頭戶等，若經偵測有任何疑似不法之行為或經本公司認定之異常帳戶活動，本公司有權依內部程序啟動調查和風險控管措施，用戶應配合之。所謂調查和風險控管措施包含一系列增強盡職調查（Enhanced Due Diligence; EDD）、面談、凍結帳戶內資產及暫停帳戶權限等。
對於疑似不法之行為或異常帳戶活動，本公司將遵循相關法令規定向權責機關申報、告發，並基於政府機關之適法請求配合行動，包括但不限於協助扣押凍結、提供必要資訊等，以有效防範及打擊洗錢、詐欺和資助恐怖主義等不法活動。
就第一條所述資產解凍或重新開放帳戶權限等事宜，請使用XREX App 客服功能或透過 [email protected]信箱聯繫本公司以利後續處理，本公司相關人員將安排使用者進行面談以釐清案件情形，事後並依相關事證決定本公司是否退還或繼續凍結資產。為保障使用者之使用權益與維持平台正常營運，本公司將優先服務正常使用者。觸發本公司風險控管機制之使用者，處理時程按情節輕重與複雜程度有所不同，以法令許可為前提，資產於解凍後如需返還，原則上將依原匯款帳戶退回。
經本公司分析調查，可能依情形恢復使用者之帳號權限，惟使用者因調查、風險控管期間及後續流程產生之相關費用或損失，原則上由使用者自行負擔。
本公司保留隨時修改本條款之權利，使用者若不同意本條款修改內容，建議停止使用本公司之產品與服務，並聯繫本公司客服人員，以便協助帳號後續處理及保障您的權益。
以法令允許為前提，本條款如有未盡事宜，按 XREX Taiwan 使用者條款使用 辦理，次依相關法令及誠實信用原則公平解決之。
XREX Taiwan Anti Money Laundering and Platform Rules
Last Updated: Sep 23, 2025 ｜Effective Date: Oct 23, 2025
XREX’s mission is to create a robust, user-friendly, and secure trading environment while adhering to the Money Laundering Control Act. In pursuit of this mission, we have established the XREX Anti-Money Laundering and Platform Rules (hereinafter referred to as "the Rules") to regulate your use of our platform (the "Platform").
Anything not covered hereby shall be otherwise determined in XREX Taiwan General Terms and Conditions.
XREX firmly prohibits any direct or indirect involvement in illegal activities or the violation of the Rules (the Violation), such as fraud, gambling, money laundering, selling or lending accounts, and the use of dummy accounts. In the event of detecting any potentially suspicious illegal activities, we will commence investigations and apply risk management measures in accordance with our internal procedures. The user should cooperate with such investigations. These investigations and risk management measures include a comprehensive approach, including Enhanced Due Diligence (EDD), interviews, freezing of assets, and suspension of account privileges, among other actions.
To effectively prevent and combat illegal activities such as money laundering, fraud, and terrorism financing, XREX will report potentially suspicious illegal activities to competent authorities and cooperate with government agencies, including but not limited to assisting in asset seizure, freezing, and providing necessary information, based on lawful requests.
If you need assistance with unfreezing assets or reinstating account privileges, please contact us via the customer support function in the XREX app or by email at [email protected] to facilitate further processing. Our staff will arrange an interview with you to clarify the circumstances of the case. Following a thorough review of the relevant evidence, the determination of whether assets should be refunded or continue freezing will be made. To safeguard the rights of our users and ensure the smooth operation of the platform, serving regular users will be XREX’s priority. For users who have triggered our risk control or anti-money laundering mechanisms, the processing time may vary based on the severity and complexity of the case. Subject to legal permissions, if the assets are to be returned after being unfrozen, they will, in principle, be returned to the original account.
Based on XREX’s internal evaluation, the suspension may be lifted considering the risk level. Users are responsible for all costs or losses incurred during investigations, risk management measures, and all subsequent processes.
XREX reserves the right to change the Rules at any time. If you do not agree to the modified terms, please contact our Customer Service Team for assistance.
Anything not covered hereby shall be otherwise determined in XREX Taiwan General Terms and Conditions.
Last updated