XREX User Legal Agreements
  • XREX Taiwan 鏈科股份有限公司
    • XREX Taiwan 使用者條款
      • XREX Taiwan 使用者條款
      • XREX Taiwan 隱私權政策
      • XREX Taiwan 洗錢防制暨平台使用管理辦法
      • XREX Taiwan 虛擬資產借貸與信用交易服務條款
      • XREX Taiwan BitCheck 使用條款
      • XREX Taiwan XRAY 使用條款
      • XREX Taiwan XRAY 隱私權條款
    • XREX Taiwan 內部政策
      • 公司章程
      • 辦理虛擬資產業務政策
      • 客戶保護政策
      • 利益衝突暨不公正交易防免政策
      • 資訊安全管理政策
      • 營運持續管理政策
      • 虛擬資產保管政策及程序
      • 法幣資產保管政策及程序
      • 虛擬資產交易平台交易規則
      • 收費政策
    • XREX 客戶申訴管道及處理程序
    • XREX Taiwan User Legal Agreements
      • XREX Taiwan General Terms and Conditions
      • XREX Taiwan Privacy Policy
      • XREX Taiwan Anti Money Laundering and Platform Rules
      • XREX Taiwan Crypto Loans and Margin Trading Service Agreement
      • XREX Taiwan BitCheck Service Agreement
      • XREX Taiwan XRAY Terms of Service
      • XREX Taiwan XRAY Privacy Policy
    • XREX Customer Feedback Channels and Handling Procedure
  • XREX Global
    • XREX General Terms and Conditions
      • 1. Account
      • 2. Data Protection and Security
      • 3. Services, Fees, and Rewards
      • 4. Proprietary Rights
      • 5. Risk Disclosure, Limitation of Liability, and No Warranties
      • 6. Taxes
      • 7. AML/CFT and Know-Your-Customer (KYC) Policy
      • 8. Indemnification
      • 9. Governing Law and Arbitration
      • 10. General Provisions
      • XREX BitCheck Service Agreement
      • XREX Crypto Loans and Margin Trading Service Agreement
      • XREX Privacy and Cookies Policy
      • XREX Anti-Money Laundering and Platform Rules
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  1. XREX Taiwan 鏈科股份有限公司

XREX Customer Feedback Channels and Handling Procedure

Last Updated: March 25, 2025

PreviousXREX Taiwan XRAY Privacy PolicyNextXREX Global

Last updated 2 months ago

Dear XREX Users,

Our company is committed to providing user-friendly, secure, and regulatory-compliant services. We value every user’s feedback and prioritize protecting your rights. If you have any suggestions or concerns regarding our personnel, products, services, or processes, please feel free to contact us. Your valuable input serves as an important foundation for our continuous improvement and service enhancement.

1. Feedback and Official Communication Channels

Please fill out the . We are dedicated to assisting you and will carefully address your concerns.

2. Processing Procedures

Once we receive your feedback, we will provide an initial response within two business days to confirm that we have received it and will arrange for our team to review and process it.

In general, we will respond to your request within 30 days. However, if your case is complex or requires compliance with legal regulations, the processing time may be extended. We appreciate your understanding. You may also inquire about the status of your case at any time during the process.

3. Important Notes

To ensure your valuable feedback is handled efficiently and promptly, please take note of the following:

  • Please submit your request using accurate personal information to facilitate further contact and identity verification. If accurate information is not provided, we may not be able to process your request.

  • If a request or inquiry is not submitted through the official channels mentioned above, we will conduct necessary identity verification procedures to ensure the proper protection of your data and privacy.

  • Clearly and specifically describe your suggestions or concerns, including relevant details such as the process, timeline, and request, to help us understand and properly address the issue. Insufficient information may affect processing time or lead to an inability to proceed with the request.

We appreciate your support and trust in our company. If you have any questions or require further assistance, please feel free to contact us via customer support in our app.

XREX Feedback Form