XREX Customer Feedback Channels and Handling Procedure

Last Updated: March 25, 2025

Dear XREX Users,

Our company is committed to providing user-friendly, secure, and regulatory-compliant services. We value every user’s feedback and prioritize protecting your rights. If you have any suggestions or concerns regarding our personnel, products, services, or processes, please feel free to contact us. Your valuable input serves as an important foundation for our continuous improvement and service enhancement.

1. Feedback and Official Communication Channels

Please fill out the XREX Feedback Form. We are dedicated to assisting you and will carefully address your concerns.

2. Processing Procedures

Once we receive your feedback, we will provide an initial response within two business days to confirm that we have received it and will arrange for our team to review and process it.

In general, we will respond to your request within 30 days. However, if your case is complex or requires compliance with legal regulations, the processing time may be extended. We appreciate your understanding. You may also inquire about the status of your case at any time during the process.

3. Important Notes

To ensure your valuable feedback is handled efficiently and promptly, please take note of the following:

• Please submit your request using accurate personal information to facilitate further contact and identity verification. If accurate information is not provided, we may not be able to process your request.

• If a request or inquiry is not submitted through the official channels mentioned above, we will conduct necessary identity verification procedures to ensure the proper protection of your data and privacy.

• Clearly and specifically describe your suggestions or concerns, including relevant details such as the process, timeline, and request, to help us understand and properly address the issue. Insufficient information may affect processing time or lead to an inability to proceed with the request.

We appreciate your support and trust in our company. If you have any questions or require further assistance, please feel free to contact us via customer support in our app.